Novotel Bucharest, March 2007

Novotel Bucharest
Seating is dramatic in the reception lobby at the Novotel Bucharest
Primary colours on striking contemporary furniture dominate the lobby area
"and its glass form allows the interior scene to be seen as a stage set from the street, giving another meaning to the interior designers view of an hotel as a piece of theatre"
Here too the interior seems like a stage set. Entering the hotel from the street there is a strong sense of space, and the seating in the lobby is on bold primary colours creating a bright and cheerful space, looking striking in contrast with a foggy Bucharest day when I arrived. Twin staircases lead off the lobby, going up to the conference floor above, with the comprehensively equipped conference hall, the free internet stations, and the leisure and fitness complex.

On the right hand side of the entrance is the bar and coffee shop, typically French in its service and contemporary in styling. Cleverly positioned this is easily visible from out side the hotel and is clearly designed to draw in the passing trade. Views into the restaurant from reception are given in a teasing manner by allowing slots to break the walls, through which glimpses of tables may be gained whilst still allowing privacy for diners. Although wonderful Romanian wines are served here most of the food is the usual French mix, and compares poorly with the few local restaurants around.
Peek-a-boo slots allow glimpses of the restaurant interior from reception, allowing the guest to see where they will probably be dining later. The wine cellar is stocked with some of the excellent local wines
Peek-a-boo slits give glimpses into the restaurant interior. The wine list included some of the best of the really excellent Romanian wines, improved now the vineyards are no longer all state controlled and quantity is not the production target. Quality of the best is superb.
Reception desks allow individual staff workstations and minimise queue lines. Individual desks can be designated for tasks such as a group checkin, allowing business travellers to be catered for more efficiently
Reception desking allows flexible working with individual workstations. These can be designated for groups whilst leaving other stations free for individual travellers
The seating in the lobby is arranged in two parallel lines, leading the eye to the lift doors at the end, where the panels either side look like advertising blocks waiting for the adverts rather than lighting. Bar and restaurant are off one side of this area, whilst the other side has the hotel offices and a shop. Currently blocked off but under development is a shopping arcade that is being constructed under the hotel alongside its own secure parking area.

Reception desking follows current theories in that it gives clear individual workstations for reception staff rather than a single big desk. This also has the effect of breaking queues up into a number of shorter lines - a technique imported from supermarket checkouts, but none the less effective for that. Positioning the desks well back from the entrance doors gives a large space for guests to mill around in perhaps whilst waiting for a coach to arrive, but the sight lines from the door and the desk are excellent and the lifts are also clearly visible from both.
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